Privacy Policy

• Account details — your name, email address, phone number, and password.
• Booking details — the venue, court, date, time, and price of bookings you make.
• Payment information — payments are processed by our payment provider (Safepay). We receive a payment reference and status only — we never see or store your full card number, CVV, or PIN.
• Usage & device data — IP address, browser/device type, and activity logs used for security and to improve the service.
• Communications — messages and support requests you send us.

• To create your account and authenticate you.
• To process bookings and payments and send you confirmations and receipts.
• To share the booking details a venue needs to honour your reservation.
• To provide customer support and respond to your requests.
• To operate our loyalty rewards and notify you about your bookings.
• To detect and prevent fraud, secure the platform, and meet legal obligations.

Online payments are processed securely by Safepay, a licensed payment service provider, in accordance with applicable card-network and PCI-DSS standards. Your card details are entered on Safepay's secure checkout and are not collected or stored by Scoreline. We retain only the transaction reference, amount, and status needed to confirm your booking and handle any refund.

We do not sell your personal data. We share information only as needed to provide the service:

• With the venue you book, so it can prepare and honour your reservation.
• With Safepay to process your payment and any refund.
• With service providers that help us run the platform (hosting, email delivery, analytics), under confidentiality obligations.
• Where required by law, regulation, or valid legal process.

We use essential cookies to keep you signed in and to keep the service secure. We may use limited analytics to understand and improve usage. You can control cookies through your browser settings, though some features may not work without them.

We keep your information for as long as your account is active and as needed to provide the service, comply with legal and tax obligations, resolve disputes, and enforce our agreements. You may ask us to delete your account at any time.

We apply reasonable administrative, technical, and organisational safeguards — including encryption in transit and access controls — to protect your information against unauthorised access, loss, or misuse.

You may request access to, correction of, or deletion of your personal data, and you may object to certain processing where permitted by law. To exercise these rights, contact us using the details below.

Scoreline is intended for users aged 18 and over. We do not knowingly collect information from children. If you believe a minor has provided us data, please contact us so we can remove it.

We may update this policy from time to time. Material changes will be posted on this page with a new “Last updated” date.

For privacy questions or requests, contact support@scorelineofficial.com or call +92 322 0448040.

Scoreline
Lahore, Punjab, Pakistan