Privacy Policy

Danyal Ahmad, trading as Scoreline ("Scoreline", "we"), runs the Scoreline app and website in Pakistan and the United States. We decide how your personal information is used. Contact: support@scorelineofficial.com, Lahore, Punjab, Pakistan.

We do not sell your personal information, and we don't share it for advertising.

If you sync your contacts, each number is turned into a code on your phone before it's sent — the numbers themselves never leave your phone. On our server the codes are scrambled again with a secret key of ours, and only used to match people who are on Scoreline.

• We keep the codes from your last sync until you sync again, tap Forget my contacts (Account → Edit profile, in the app and on the website), or delete your account.
• Find me by phone (Edit profile) decides whether people who have your number can find you this way.

When you book through Scoreline, the venue sees your name, @username and booking. A venue never sees your phone number or email — it talks to you through the booking's chat, which opens when you book and closes 24 hours after your slot ends. If you book at a venue's desk in person, that venue keeps the details you give it.

• Your profile, @username, games and Season results — unless you make your profile private.
• People you follow and who follow you, unless private.
• Never your email, phone number, birthday or location.
• If you take a break, are deleting your account, or are banned, other players can't find or see you; old messages show as "Scoreline user".
• Teen accounts (13–17) start private, and adults they don't follow can't message them — not even through a game request.

• Staff see only what their job needs, and must sign in with two-step verification.
• Every time a staff member opens a player, booking or payment record, it is logged — who, which record, when.
• Chats are not read as a matter of course. A message is reviewed when someone reports it, and a booking's chat with a venue only to resolve a support case about that booking — the staff member must give a reason, and that is logged too.
• To help a venue with a problem, Support may view its dashboard read-only for up to 30 minutes; the venue sees every visit under Scoreline access in its Settings. A venue's full bank account number is shown to our finance team only to make a transfer, with a reason, and the venue sees that too.

Only what's needed, with:

• The venue you book (see above).
• Vercel — hosting the website and servers
• Neon — the database
• Cloudflare — domain, photo and file storage (R2), our encrypted nightly backups, email routing, and the cdnjs library the website loads to save a receipt as a PDF
• GitHub — running the nightly job that makes our encrypted backup
• SwichNow — processing online payments (cards and mobile wallets)
• Resend — sending emails
• Expo — delivering push notifications to the app
• Browser push services (Google, Mozilla, Apple) — delivering website notifications, only if you allow them in your browser
• Ably — live updates (chat, open games)
• Upstash — rate limits and scheduled reminders
• MapTiler — maps
• GIPHY — GIF search in chat
• Google — "Continue with Google" sign-in
• WhatsApp (Meta) — support chats, when you message us on WhatsApp
• Cal.com — booking a demo call from our website — it loads only when you click to book one
• Authorities, when the law requires it, or to protect someone's safety.
• A buyer or successor if Scoreline is ever sold or merged — they must keep this policy's promises.

Your account is frozen and hidden for 30 days (signing in cancels it). Then we erase:

• your name, email, phone, photo, birthday, profile, @username, home city and two-step settings;
• your saved cards, saved addresses, saved venues, notes, blocks, waitlists, notifications, contact codes and follows;
• your name and number on the venue's copy of your online bookings, and on any customer card a venue holds for you (it becomes "Deleted player");
• your name and contact details on support tickets (what was written stays, as the record of what we did).

What stays, without your name: bookings, payments and the accounts (business records), and messages you sent — they show as from "Scoreline user".

• See and change your details in the app any time (Account → Edit profile) or on the website (Profile). Your birthday can only be corrected through Support.
• Make your profile private, switch off Find me by phone, or forget your contacts — all in Edit profile. Choose which notifications you get in Notifications.
• Get a copy of your data yourself: Account → Your data in the app, or Profile → Get a copy of your data on the website. We email a 6-digit code to confirm it's you, then email a download link that works for 72 hours; the file is deleted after 7 days. One copy every 24 hours. Support can also send it to the email on your account.
• Offers (promotions) only reach adults who switched on News & offers — it starts off. Service messages about your bookings and account aren't promotions and go to everyone.
• Take a break or delete your account in the app, on the website, or see scorelineofficial.com/delete-account.
• To correct or delete something you can't change yourself, or for any privacy question: support@scorelineofficial.com. We answer within 30 days.
• If you live in a US state with a privacy law (for example California), you have the right to know, correct and delete your information and not to be treated differently for using these rights. We don't sell or share personal information for targeted advertising.

We only use cookies that keep you signed in, remember which venue you're working at, and keep the service secure. We don't use advertising cookies. See the Cookie Policy.

Everything travels encrypted. Passwords are stored scrambled; saved-card tokens and venue bank account numbers are encrypted. Staff access is limited to what their job needs, needs two-step sign-in, and staff views of player, booking and payment records are logged. If a breach affects you, we'll tell you without undue delay.

• Scoreline isn't for children under 13. We ask everyone's birthday when they agree to our terms. Under 13, the account is closed straight away, and erased 30 days later.
• If we got it wrong, contact Support within those 30 days. Our Trust & Safety team may ask for a photo of an ID. It is stored privately, every look at it is logged, and it is deleted after 30 days.
• Teen accounts (13–17) start private, can't be messaged by adults they don't follow, and never get offers.
• If you think a child has an account, email support@scorelineofficial.com.

For important changes we tell you at least 30 days before they apply — a banner in the app and on the website, and one email.